. aeroTELEGRAPH
An innovative, young company in Vienna's beating heart, specializing in software development and data management for airlines around the globe. Flight planning, flight execution, and data analytics are our core!
We have established a passionate, creative, and motivated team, and we are looking for a dedicated Subject Matter Expert to help us create and maintain flight mission-critical software systems.
If you are excited about creating and designing cutting-edge aviation product solutions, thrive in high-responsibility environments, and want to help ensure business continuity for our customers worldwide, we want to hear from you!
SUBJECT MATTER EXPERT (F/M/O)
WHAT YOU BRING
- Detailed understanding of regulatory and airline-specific procedures in Flight Operations incl. the ability to master the language/terms/jargon in the area of expertise
- Ability to explain complex matters in an appropriate language suitable to the target group (from an end-user to a software developer)
- Personality to drive change management and consult customers on complex business process changes and improvements
- Good general technological understanding and interest in building up the required know-how of IT.
- Talent for troubleshooting and debugging
- Outgoing personality who enjoys being a “go-to person” internally and for customers
- Good command of English (spoken and written)
- High-quality awareness, innovative and independent working style
NICE TO HAVE
- Dispatch Licence (active or expired)
- Basic knowledge of SQL, XSLT, and/or LUA
PRIMARY RESPONSIBILITIES
- Participate in the upkeep of the solution, including onsite visits at the customer's premises
- Actively own and execute work orders to set up or change system configurations for live customers
- Validate and formulate requirements
- Provide input for the design and construction of the solution, test cases, and scenarios, and may also validate executed test results
- Provide input into (Technical Authors) and/or create and execute user documentation and training material
- Test the products or services (user acceptance testing) using and evaluating them for accuracy and usability, providing feedback to the project team
- Update OFP layouts
- Assist the DevOps and NavServices team in answering and resolving customer support requests
- Provide onsite customer support during and after go-lives, health checks, and business reviews
WHAT IS IN FOR YOU
- A warm, collaborative, and inclusive team culture and State-of-the-art infrastructure
- Working in an international team
- Superb office and work infrastructure
- Working in a global environment for global customers
- Opportunity to travel to customers around the world
- Continuous learning and personal development opportunities
- minimum salary: €60,000 annually (Salary negotiable based on experience)
- Contract type: Permanent full-time position based in Vienna
- Numerous perks and benefits to support focused, effective work
At FLIGHTKEYS, we learn together, grow together, and succeed together as ONE TEAM.
Our values are passion, integrity, and a deep respect for the environment and each other.
APPLY NOW — SEND US YOUR CV & MOTIVATION LETTER TO
WE LOOK FORWARD TO WELCOMING YOU ON BOARD!
