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Compliance Auditor Ground Operations

Logo: DHL AIR Austria GmbH
Vienna, Austria
Feste Anstellung

Would you like to become part of the world’s most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our DHL Air Austria team and become a

Compliance Auditor Ground Operations!

DHL Air (Austria) GmbH is a new cargo airline founded in 2021, and is a subsidiary of Deutsche Post DHL (DPDHL) Group. The prime focus of the airline is to operate for the EU network with a fleet of Boeing 757 aircraft. The headquarters of the airline is located in Vienna, main crew base is currently in Leipzig, delivering our customer promise of Excellence. Simply Delivered. During the course of a new project of adding four Boeing 767s to the existing fleet, we’re looking forward to expanding our staff in Vienna.


  • Represents the company on operational compliance matters
  • Implements compliance monitoring procedures and regularly reviews them for compliance with regulations and DHA standards.
  • Oversees and controls compliance activities in the area of expertise.
  • Supports the documentation and implementation of relevant ISARPS for IOSA certification.
  • Defines processes and procedures required to monitor compliance and mitigate risk.


  • Conducts internal audits in the areas of Ground Operations, Cargo Operations and Management System.
  • Conducts audits and inspections of ground handling agents.
  • Performs audits for third party providers (IFQP, DAQCP, DHL Network).
  • Performs risk analysis of audit findings.
  • Performs risk assessments of contracted organisations.
  • Follows up findings in IQSMS.
  • Conducts compliance and quality training.
  • Monitors non-compliances, non-conformities and corrective actions.
  • Initiates improvements to checklists and other compliance materials, documentation and process descriptions.
  • Ensures continuous improvement (e.g. training input) resulting from non-conformances and corrective actions.
  • Prepares and checks compliance of company documentation (OMM, OM-A, GSAM, processes/procedures, work instructions, forms, etc.).
  • Exercises a Web Manuals Administrator function.
  • Exercises an IQSMS administrator function.
  • Prepares and analyses reports and statistics in Power BI
  • Participates in cross-functional projects and initiatives
  • Liaise with external bodies and stakeholders such as Civil Aviation Authority (ACG), SACA/SAFA, IFQP, DAQCP, IOSA, DHL Network.
  • Performs internal audits in the areas of Ground Operations, Cargo Operations and Management System.
  • Performs audits and inspections of Ground Handling Agents.
  • Performs audits for third-party providers (IFQP, DAQCP, DHL Network).
  • Performs risk analyses of audit results.
  • Performs risk assessments of contracted organisations.
  • Follow up of the findings in IQSMS.


  • Completed university studies and several years of relevant professional experience or many years of relevant professional experience.
  • Excellent interpersonal and leadership skills.
  • Excellent language skills, fluent in English, German optional.
  • Comprehensive understanding of the European Aviation Safety Regulatory Framework and other regulatory requirements (Air OPS, IOSA, ISAGO, IFQP & DAQCP).
  • Understanding of aircraft ground operations, cargo operations and organisational requirements for aircraft safety, security, quality and compliance, airworthiness and general airline operations.
  • Practical experience and expertise in the application of aviation safety and quality/compliance standards and safe operating practices.
  • Extensive knowledge of:
    • The applicable EU safety regulations and all associated requirements and procedures;
    • The AOC holder’s operating specifications; and
    • The need for and content of the relevant parts of the AOC holder’s Operations Manual.
    • 5 years of relevant work experience, of which at least 2 years should have been in the aviation industry in an appropriate position.
    • Familiarity with management systems, preferably in the aviation industry.
  • Auditor training and specific knowledge of audits (EASA/IOSA).
  • Training in risk assessment.
  • Knowledge of aviation security management systems.
  • Good understanding of ground operations processes and procedures and organisational requirements, quality assurance and safety implications.
  • Strong interpersonal skills with the ability to build effective working relationships.
  • Social and communication skills.
  • Ability to work independently and under pressure.
  • Good knowledge of IT applications (MS Office, IQSMS, web manuals).
  • Analytical, assertive and persuasive skills.
  • Respectful behaviour and excellent rhetorical skills.
  • Ability to work under pressure.
  • Willing to travel.


  • Career opportunities in a dynamic, international environment
  • New, modern office at Vienna Airport with very good public transport connectivity
  • Meal opportunities and benefits (e.g. employee discounts in stores at Vienna Airport, commute compensation, German lessons, weekly fresh fruit basket, corporate benefits )
  • Salary in accordance with your previous work experience and qualifications; potential allowances are compensated on top.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

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